Right of withdrawal

WHAT IS IT ABOUT?

The right of withdrawal, or "reconsideration", consists in the possibility, granted to the consumer, to unilaterally decide to dissolve the contractual relationship with the seller, returning the purchased good (or revoking the order placed), and consequently obtaining the refund of the price paid.

HOW MUCH TIME DO I HAVE?

The consumer is required to return the goods within fourteen days from the date on which he communicated to the professional his decision to exercise the right of withdrawal. The deadline is respected if the consumer sends back the goods before the aforementioned deadline.

CONDITIONS?

Any transport costs for the delivery and redelivery of the goods are borne by the consumer, unless otherwise provided. The seller must return the price paid by the consumer within 30 days of receiving the goods.

Furthermore, since these are products that are used in close contact with the body, for reasons of hygiene and health protection, it is not possible to make any return if the product has been used or the guarantee seal has been tampered with or the packaging has been opened. packaging.

DEFECTS ?

Please remember that all goods are inspected before proceeding with shipment.
Any delay or damage to the goods due to transport cannot in any way be attributable to the seller.
If a package is received that is damaged, it is a good idea to take photos and videos relating to the unboxing (opening the package) in order to have material that can be provided as proof of what was claimed by the buyer.

The seller is not responsible in the event that a product is damaged due to failure to follow the instructions for correct use and maintenance.

HOW CAN I DO?

It is necessary to contact customer service to organize the return of the goods indicating:

• name and surname
• delivery address
• ordered product name
• order number