Terms and conditions

Last updated: August 16, 2026

These General Terms and Conditions of Sale govern the distance purchase of products on the vibryz.com website. They are drafted in compliance with Legislative Decree 206/2005 (Consumer Code), Legislative Decree 70/2003 on electronic commerce, and other applicable Italian and European legislation.

By placing an order, you declare that you have read and accepted these Conditions in their entirety. We recommend that you save or print a copy.

1. Who is the seller

The vibryz.com website is operated by Giuseppe Sanfilippo, a sole proprietorship operating under the Vibryz brand.

Address: Via Cumiana 5, 10045 Piossasco (TO), Italy
VAT Number: 12772030016
Email: info@vibryz.com

2. Requirement of legal age

The products offered on vibryz.com are intended exclusively for an adult audience. By placing an order, you declare that you are at least 18 years old and have the legal capacity to enter into a contract. We reserve the right to refuse or cancel orders where there is evidence suggesting that the buyer is a minor.

3. Who can purchase

These Conditions apply both to consumers, meaning natural persons acting for purposes unrelated to their professional activity, and to professional buyers. The protections provided by the Consumer Code, including the right of withdrawal and the legal guarantee of conformity, apply only to consumers. Anyone purchasing by indicating a VAT number is not considered a consumer.

Products are sold for personal use and not for resale.

4. How the contract is concluded

The presentation of products on the site constitutes an invitation to submit a purchase offer. Sending an order through the checkout procedure constitutes your contractual offer.

The contract is concluded when we send you the order confirmation to the email address you provided. Prior to that moment, we may not accept the order, for example in the event of product unavailability, incomplete or clearly incorrect data, suspected fraudulent use of payment methods, or an obvious error in the published price. In such cases, we will notify you and, if the payment has already been charged, we will provide a full refund.

Before confirming the order, you can review the summary, correct any entry errors, and view the total, including taxes and shipping costs.

5. Prices

All prices displayed in the catalog are in Euros and include VAT. Shipping costs are not included in the product price: they are indicated separately and summarized in the cart before order confirmation, in accordance with the conditions published in the Shipping Policy.

The price applied is the one in force at the time the order is placed, as stated in the order confirmation. Prices and promotions may change without notice, without affecting orders already confirmed.

6. Payments

Accepted payment methods are indicated on the checkout page. Transactions are managed by payment service providers via an encrypted connection: the full card details do not pass through our systems and are not stored by us.

The amount is charged at the time of the order. In case of non-acceptance of the order, a full refund will be processed using the same payment method used for the purchase.

7. Product availability

Availability indicated on the site is updated periodically but does not constitute a guarantee of actual stock at the time of the order. If an ordered product proves to be unavailable, we will inform you without delay, and you may choose between a full refund of the corresponding amount or, where possible, replacement with an equivalent item. The refund will be issued within 14 days of notification.

8. Shipping, delivery, and risk

We deliver without undue delay and, in any case, within 30 days of the conclusion of the contract, unless otherwise agreed. The times indicated on the site are average estimates and may vary due to reasons not attributable to the seller.

If we fail to deliver within the deadline, you may invite us to provide delivery within an additional reasonable period; if this additional period passes without result, you have the right to terminate the contract and obtain a refund of the amount paid.

Pursuant to Art. 63 of the Consumer Code, the risk of loss or damage to the goods passes to the consumer only at the moment when the consumer, or a third party designated by them other than the carrier, physically takes possession of the goods. Until that moment, the risk of transport remains with us. If the package arrives damaged or does not arrive, your point of contact is us, not the courier.

We invite you, however, to check the integrity of the packaging upon delivery and to report any anomalies to us with accompanying photographs: this helps us handle the case more quickly, but it is not a condition for exercising your rights.

9. Right of withdrawal

If you are a consumer, you have the right to withdraw from the contract within 14 days, without needing to provide a reason and without penalty. The period starts from the day you, or a third party designated by you, take physical possession of the goods; in the case of an order with multiple items delivered separately, from the last item received.

How to exercise it. It is sufficient to communicate your decision to us with an explicit statement sent to info@vibryz.com before the deadline expires. You can use the standard withdrawal form provided in Annex I, Part B, of the Consumer Code, but it is not mandatory. To speed up the process, please indicate your order number, full name, delivery address, and the product in question.

Return. You must return the goods within 14 days of notifying us of the withdrawal. The deadline is met if you ship them before it expires. The direct costs of the return are at your expense.

Refund. We will refund all payments received, including standard delivery costs, within 14 days from the day we were informed of the withdrawal. If you chose a delivery method other than the least expensive standard one offered by us, the additional cost will be at your expense. We may withhold the refund until we have received the goods or until you have provided proof of having shipped them. The refund will be made using the same payment method used for the purchase, at no additional cost to you.

You are responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

10. When withdrawal does not apply

Pursuant to Art. 59, paragraph 1, letter e) of the Consumer Code, the right of withdrawal is excluded for the supply of sealed goods which are not suitable for return for reasons of hygiene or health protection, if the seal has been opened after delivery.

Given the nature of our catalog, this exclusion applies in particular to products intended for contact with mucous membranes or intimate parts of the body, as well as lubricants and intimate cosmetics. The exclusion applies when the product's hygiene seal has been removed or tampered with. Simply opening the outer shipping packaging, or the box necessary to view the item, does not cause the loss of the right of withdrawal: you may examine the product as you would in a physical store.

Withdrawal is also excluded for goods made to measure or clearly personalized.

11. Legal guarantee of conformity

All products sold to consumers are covered by the 24-month legal guarantee of conformity from delivery, as provided for by Articles 128 et seq. of the Consumer Code. No notification within a specific forfeiture period is required: for contracts concluded from January 1, 2022, the obligation to report the defect within two months no longer exists. The claim is time-barred 26 months after delivery.

Unless proven otherwise, it is presumed that defects that become apparent within one year of delivery already existed on that date.

In the event of a lack of conformity, you are entitled, at no cost, to have the goods brought into conformity by repair or replacement, at your choice, unless the requested remedy is impossible or imposes disproportionate costs. If repair or replacement is not possible, is not carried out within a reasonable time, or if the defect reappears, you have the right to a proportionate reduction in price or to termination of the contract with a refund.

To activate the guarantee, write to info@vibryz.com indicating your order number and a description of the problem. The guarantee does not cover damage resulting from improper use, failure to follow instructions, or normal wear and tear due to use.

12. Safety and proper use of products

The products sold comply with applicable European legislation regarding safety. We invite you to read the instructions, warnings, and information on materials provided with the product and to use it according to its intended purpose.

If you have allergies, specific health conditions, or doubts about the compatibility of a material, we recommend that you consult a doctor. The information published on the site is for descriptive and commercial purposes and does not constitute medical advice in any way.

13. Order confidentiality

Orders are shipped in anonymous packaging, with no references to the contents. The processing of your personal data is described in the Privacy Policy and Cookie Policy.

14. Liability

We are liable for the non-fulfillment of the obligations assumed under these Conditions within the limits provided by law. No clause in this document may be interpreted as excluding or limiting the rights granted to the consumer by law: pursuant to Art. 134 of the Consumer Code, any agreement to the contrary is void.

We are not liable for service failures attributable to force majeure or unpredictable events beyond our control.

15. Intellectual property

The Vibryz brand, logo, text, images, graphics, and other content on the site are the property of the seller or their respective licensors and are protected by Italian and European intellectual property law. Use of the site is permitted for personal, non-commercial purposes. Any reproduction, distribution, or other use requires written authorization.

16. Complaints and dispute resolution

For any complaint, you may write to info@vibryz.com: we are committed to responding as quickly as possible and seeking an amicable solution.

In the event of failure to reach an agreement, the consumer may turn to an alternative dispute resolution (ADR) body registered in the lists provided for by Articles 141 et seq. of the Consumer Code. Please note that the European ODR platform was decommissioned on July 20, 2025, following Regulation (EU) 2024/3228; information on available remedies is published by the European Commission on the portal dedicated to consumer redress.

Recourse to such procedures is optional and does not prejudice the right to take legal action.

17. Applicable law and competent jurisdiction

The contract is governed by Italian law. For disputes with a consumer, the court of the place of residence or domicile of the consumer has exclusive and mandatory jurisdiction, pursuant to Art. 66-bis of the Consumer Code. For buyers who do not qualify as consumers, the Court of Turin has jurisdiction.

18. Changes

We may update these Conditions at any time. The version applicable to each order is the one published on the site at the time the order is placed. The last update date is shown at the top of the page.

19. Contacts

Giuseppe Sanfilippo — Vibryz
Via Cumiana 5, 10045 Piossasco (TO), Italy
VAT No. 12772030016
Email: info@vibryz.com